Privacy and cookies

1. Incorporation of Privacy Policy

1.1 Moor H2O Ltd and its associated companies (‘Moor H2O Ltd’) are committed to ensuring that your privacy is protected and Moor H2O Ltd is compliant with the Data Protection Act 1998 and the General Data Protection Regulations (EU) 2016/679 (GDPR). This privacy policy (‘Privacy Policy’) explains how Moor H2O Ltd uses the information Moor H2O Ltd collects about you and the procedures that Moor H2O Ltd has in place to safeguard your privacy.

1.2 By using Moor H2O Ltd’s website (‘Website’), Moor H2O Ltd are able to use the information it collects about you as a legitimate interest as defined in the GDPR. If you do not agree with the terms and conditions set out in this Privacy Policy, please ask us to delete all information held and do not continue to use the Website. Such requests can be made to Peter Smeaton, Director, Moor H2O Ltd,

1.3 For the purpose of the Data Protection Act 1998 and GDPR, the data controller is Moor H2O Ltd.


2. The information Moor H2O Ltd collects and how Moor H2O Ltd uses it

2.1 When you visit the Website, register with the Website for updates, and/or request brochures offered on the Website you will have provided Moor H2O Ltd with information including your name, postal address, e-mail address, telephone number, brochures obtained and such other relevant information which Moor H2O deems necessary to provide you with the brochures and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties listed at the end of this page to assist Moor H2O Ltd to provide you with the brochures requested by you and to maintain the support services of Moor H2O Ltd.

2.2 Subject to the terms and conditions of this Privacy Policy, Moor H2O Ltd protects all personal data from being disclosed to any third parties except when required by law. In addition, Moor H2O Ltd may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement or activities which threaten Moor H2O Ltd’s Website or is adverse to your or Moor H2O Ltd’s interest.

2.3 Moor H2O Ltd may also use aggregate information and statistics, (but, which will not contain your personally identifying information) for the purposes of monitoring your usage of the Website in order to help Moor H20 Ltd develop the Website and the services offered by Moor H20 Ltd. Moor H20 Ltd may provide such aggregate information to third parties.

2.4 Moor H20 Ltd may collect information which is based upon your behaviour and navigation on the Website. This information allows Moor H20 Ltd to carry out internal research on the users’ interest, demographics and behaviour so that Moor H20 Ltd can better understand, and in turn provide better information, products and services to you and other customers or members which may be of a Legitimate Interest to them, as defined by GDPR.

2.5 Moor H20 Ltd may also wish to provide you with information the same service or any similar services or products Moor H20 Ltd thinks may be of interest to you.

2.6 If you do not wish Moor H20 Ltd to send you any information set out in Clauses 2.3 to 2.5 above, please send an e-mail to

2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, Moor H20 Ltd will not provide your information to other companies or organisations without your consent.


3. Use of cookies and other information gathering technologies

3.1 Moor H20 Ltd uses ‘cookies’ and other technologies to collect information on site to assist Moor H20 Ltd in monitoring Moor H20 Ltd’s web page flow, promotional effectiveness as well as to promote trust and safety.

3.2 Certain features on the Website are only available if you enable the cookie. Moor H20 Ltd also uses a cookie to assist it to provide information which is relevant to your interest.

3.3 You are free to decline Moor H20 Ltd’s cookies although that may impair certain features on the Website.

3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.

3.5 Moor H20 Ltd may also track certain information through the use of JavaScript code and third party web site analytics providers.

3.6 More detailed information on why we use cookies, the cookies set by this website and third-party cookies is provided below:

Why we use cookies

Cookies are small text files stored on your computer while you are visiting a website. We use cookies to:

  • Make our websites work as you would expect
  • Offer you the best browsing experience
  • Provide us with anonymous aggregated information about how users interact with our website
  • Remember any preferences and settings you select when you visit our website again

In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.

Complete information about the cookies we may set on your browser appears below.

Cookies set by this website – third-party cookies

We use a third-party service, Google Analytics, to add value and convenience to your experience of our website. Google Analytics sets several cookies on your browser. These cookies are used to collect information about how visitors use the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

  • Cookie name: _ga
  • Service: Google Analytics
  • Expiry: 2 years
  • Purpose: Used to distinguish users.


  • Cookie name: _gid
  • Service: Google Analytics
  • Expiry: 24 hours
  • Purpose: Used to distinguish users.


  • Cookie name: _gat
  • Service: Google Analytics
  • Expiry: 1 minute
  • Purpose: Used to throttle request rate.


4. Protecting your information

4.1 We do not control the use of these third-party cookies, and you should check Google’s privacy policy If you have concerns. Further information and how to opt-out can be found on Google’s website.

4.2 The internet is not a secure medium. However, Moor H20 Ltd has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies which are of the highest standards are continuously improved.

4.3 Notwithstanding the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.


5. Disclosure of your information

5.1 If Moor H20 Ltd and/or part of its business is sold or integrated with another business, your details may be disclosed to Moor H20 Ltd’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of Moor H20 Ltd.

5.2 Moor H20 Ltd reserves the right to disclose your data (and you consent to such disclosure) if Moor H20 Ltd is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Moor H20 Ltd’s Terms and Conditions and/or this Privacy Policy, and other agreements; or to protect the rights, property, or safety of Moor H20 Ltd, Moor H20 Ltd’s customers or members. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6. Updating your details

6.1 If any of the information that you have provided to Moor H20 Ltd changes, for example if you change your e-mail address, name or contact details or if you wish to cancel your membership as a registered user, please contact Moor H20 Ltd by sending an e-mail to


7. Other Terms

7.1 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, Moor H20 Ltd has taken the steps outlined above to try to improve the security of your information. By using the Website, you consent to these transfers.

7.2 Moor H20 Ltd supplies links to other websites. If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from this Privacy Policy.

7.3 Moor H20 Ltd reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, Moor H20 Ltd will post such changes on the Website.

7.4 Moor H20 Ltd welcomes your views about the Website and its privacy policy. If you would like to contact Moor H20 Ltd with any queries or comments please send an e-mail to


8. 3rd parties

  • T&J Installations
  • Carousel Marketing Ltd